Smart Lockers · Product + Brand
Second
Creating a secure, user-friendly package management system for residents & property owners
Overview / Problem
Package delivery in multi-unit properties often led to frustration: lost packages, cluttered mailrooms, and missed deliveries.
Residents wanted a secure, convenient solution, while property managers needed a system that improved efficiency and tenant satisfaction.
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Snapshot
My Role
- Creative & Product Design Lead
- Designed app–locker UX and resident experience
- Developed brand identity, website, and marketing collateral
Results
- Successfully launched across multiple properties
- Drove strong resident adoption and engagement
- Increased partner value through higher satisfaction
Solution
The final solution combined technology, design, and branding into a seamless experience:
- Mobile App: Easy-to-use interface for receiving, tracking, and picking up packages from smart lockers.
- Smart Lockers: Integrated hardware offering security and convenience in property common areas.
- Cohesive Branding: A modern, approachable brand identity unified digital, physical, and marketing touchpoints.
- Partner Marketing: Tailored collateral gave property managers the tools to drive adoption and communicate value.
